OUR SOLUTIONS ARE BUILT WITH THE DONOR EXPERIENCE IN MIND.
The phone is a key tool in acquiring and building loyal monthly donors, welcoming new donors, responding in an emergency and winning back past supporters. Our team has years of experience integrating the phone into your marketing mix and developing custom solutions to meet your needs. We provide turn-key solutions and integrate a full range of powerful tools and solutions from established industry leaders ranging from data management and voice message blasts to mobile marketing or planned giving.
Here are a few of the features and services bundled into many of the campaigns we run.
At Inspire we help our clients by connecting them to their donors in creative and unique ways. Our core services are centered on delivering “inspired” donor experiences; however we offer a full range of custom calling solutions to meet our client’s needs.
Here are a few of our core areas of focus:
Planned Giving Acquisition
Contact Centre Features
Fully web-enabled platform Blended media (outbound, inbound, chat, email and social) Advanced dialing & message lay-down On-call list filtering & management Data-driven script customization Intelligent call suppression 99.99% availability & geo-redundancy 24/7 client message centre
Data standardization & correction NCOA, deceased & phone appending Data analysis & segmentation Enhanced predictive RFM modeling Target analysis & marketing (demographic, lifestyle and behavioral) Web services & automated SFTP data exports Secure & encrypted data transfers
100% recorded calls 100% pledge & gift verification 100% data & comments auditing Real-time data monitoring (75 standard data verifications) Remote client monitoring Script & data error trapping and validation DNC compliance management PCI compliance
Daily campaign reporting Comments and production Paid & pledged gift reports Campaign export files Synchronized web services (in/output) to maintain list accuracy Campaign summaries