Work-From-Home Requirements and FAQs

1. You must provide a private and secure work space, preferably an office with a closing door
2. You must remain free from interruptions and distractions during work hours
3. You need to ensure friends, family members and/or pets do not interrupt you while at work
4. You will need to work in a well-lit, professional work environment
5. You are required to maintain a professional work space and visible home office that is clean and orderly
6. You will need a comfortable chair

1. Desktop PC or laptop (no Apple/Mac)
2. Operating System – Windows 8, or newer version
3. Processor – 2.0Ghz Intel Pentium P4 processor or better
4. RAM – 4GB or greater
5. Disk Space – 20 GB free hard drive space
6. USB Ports – 2 available USB ports
7. Browser – Internet Explorer v10 or later (note – Windows Edge browser is not supported)
8. Java – most recent version of Java (8.4 or higher)
9. Sound – must have a sound card installed and be equipped with speakers or headphones
10. USB Headset – an approved, professional USB headset, with mute button, (no wireless headsets, computer/laptop mic and/or external microphones).  A list of approved headsets will be provided.
11. Webcam – a high-quality internal or external webcam
12. All peripherals must be wired (no wireless keyboard, mouse, or headsets)
13. 19” desktop or 17” laptop monitor, with 1280×1024 minimum resolution

Important:

Please note that you may be permitted to test and/or use an existing USB headset that it not on our current approved headset list if it meets our general technical requirements.  However, should you experience repeated technical or sound quality issues; you may be required to purchase a headset from the approved list of headsets (at your own cost) in order to continue with employment.

Inspire’s systems are also not compatible with Tablets, Winbooks, Windows Mini PCs, Chromebook, & Android systems.

1. Internet connection – high-speed wired Broadband required;
2. Bandwidth – 5MB download and 1MB upload, or greater;
3. Latency – must be under 100ms one-way from the employee to Inspire Fundraising;
4. Packet loss – stable internet connection with no packet loss;
5. Internet connections must be directly wired to PC or laptop (wireless connections are not supported);
6. Satellite, WiFi, WiMax, dial-up and/or Hotspots are not supported; and
7. Public WiFi and wireless local area networks (LANs) are not supported

Important:  

Inspire requires the internet not be used for non-work related purposes during working hours; including social media, media streaming, gaming, or other web usage by other members of the household that may negatively impact your networks performance.

1. A second 20” monitor (or larger) is recommended for those using a laptop;
2. A printer is recommended;
3. A scanner (or scanning app)

The MAC operating system is not compatible with our software.  Mac with a windows partition is not compatible either. Please see our technical specs above for complete details.

Please see our technical requirements listed above for the complete details.

No. As long as your provider meets our required upload/download speeds and is a DSL or cable modem.

No. Our Work From Home Agents are connected via the internet to our server and receive calls through their computers. Please see our technical specs for complete details.

No, however, you are responsible for providing your own work from home office equipment, including computer, USB headset, webcam and office space (please see our technical requirements above for a complete list of requirements). You are also required to submit a police background check for a non-refundable fee of $35, taken off your first cheque.

During your onboarding process, you will be required to complete a police check from a trusted 3^rd party verification service. You will be asked to provide verifiable information and personal information to verify your identity. You will not be required to pay for any service fees up front.

Not at all. Our work from home team is completely virtual, from your new hire training to client visits and lunch-and-learns. We have some great tools that help connect you to your team, managers and clients.

Absolutely. We provide a comprehensive group training up front for all new hires, including workshops, videos, role plays, break-out rooms and call simulations. All time spent working with us is paid, including new hire training, monthly meetings, coaching and workshops, and client trainings.

Work from home agents are paid on a bi-weekly basis via direct deposit , all provincial and federal required taxes are deducted.

Agents are paid hourly, including paid breaks and a 30 minute unpaid lunch (for longer shifts).

Absolutely not. You are paid a flat, hourly rate.

No, and, sort of. There is no quota, daily or otherwise. However, there are targets for each campaign, based on past and team results. This is a performance team and our clients expect great quality as well as results.  Fundraising matters and so if being part of a performance team and striving to hit goals does not motivate you, this may not be a perfect fit.

We offer very a choice of start times after training!  After training, agents have the option to work from 30 hours up to 44 hours per week, with a variety of start times. Our standard hours of operation in Eastern Standard Time: Monday through Thursday 1pm-10pm (EST), Friday 10am-7pm (EST) and Saturday 10am-5pm (EST).

You are required to work one Saturday in every two week period. However, you can schedule vacation time through the year using our scheduling software.

We are closed on most statutory holidays.  You can also set your own hours and book time off using our scheduling software.

Absolutely. There are support, social and team lead positions available for talented members of our remote team.

No. Work from home fundraisers are full-time, permanent employees of Inspire Fundraising Solutions.

No, you must work from your home office and home IP address. We discuss sensitive information and all agents must work from a secure network at all times.